Last Update: 01/22/2015
Tradepal is not designed or intended for children under the age of 13. Accordingly, children under the age of 13 will not be permitted to register on the Service. If we discover any registration by an underage child, such registration will be immediately and permanently cancelled and removed from Tradepal, with or without notice. Children under the age of 18 can only use the Service with the involvement of a parent or guardian. We urge parents and guardians to spend time online with their children and to participate in and monitor the online activities of their children.
A. Personal Information. This refers to personally identifiable information about a User, such as first and last name, telephone number, email address, mailing address, birth date, credit card information, account numbers, photo, gender and account login information (i.e., username and password). It also includes information that may be uniquely linked to a User as a result of his/her visit to the Service, such as server log file data and session information (which is explained in more detail in subsection (d) below). This Service is only open to registered Users, therefore if you refuse to disclose any personal information, you will not be able to use or access the service. In addition, in order to complete trades on the Service, you will need to provide additional personally identifiable information. Other than what is required to register as a User and to complete trades on the Service, we do not collect your personal information unless it is voluntarily disclosed by you. The following describes the circumstances in which we may collect personal information from Users:
(a) Purchase Information: When you make a trade through Tradepal, we collect your name and payment method information, such as credit card information or bank account numbers. We collect this information in order to facilitate billing. We also collect information that facilitates the shipping of your item(s). This might includes your name, address and phone number as well as the ones of the intended recipient(s). When you create an account at Tradepal, you can choose to save your billing information in “My Account.” You may change or delete this saved information anytime by going to “My Account.”
(b) Electronic Mailing Lists: We use electronic mailing lists to send news, updates, events, announcements, newsletters, and other communications to Users via email. To join our electronic mailing lists, you will need to provide your email address. You may opt out of our mailing lists at any time. Once you opt out, we will not reuse your email address unless you rejoin our mailing lists or otherwise opt in to receive electronic communications from us (see Section 5 below for further information on opt-out).
(c) Survey and Feedback Forms: We may use online survey and feedback forms to gather opinions, comments, suggestions, etc. about the Service from our Users. Survey and feedback forms may be completed and submitted by Users anonymously without disclosing any personal information. However, should you choose to voluntarily disclose personal information to us, we will collect such information.
(d) Member Registration and Profile: Our software will use Facebook Connect as the default option for identity and authentication. To register as a Member, you must provide certain personal information, such as your full name, e-mail address, country, city, state, zip code, phone number, gender and birth date. If you are a minor (but not below the age of 13), we reserve the right to require you to provide the name and email address for your parent or legal guardian. When registering as a Member, you may also, but are not required to, provide general background and biographical information about yourself, such as occupation, professional experience, education, affiliations, photo, product ratings, wishlists, proposals, trades and interests (collectively “Bio”). In addition, you may be asked to choose a username and password for your account login. Your personal information, your and your account login information together will make up your membership profile with Tradepal (the “Profile”). Please note that your Bio and your username will be “public” information, meaning that they will be viewable and accessible by others on the Service. Also, all postings made by you will automatically be linked to your username and Bio, so they will be visible to others in connection with your postings. Your other personal information mentioned above (e.g., email address, and birth date) and your login password will be kept private by Tradepal and will not be published or shared with others by Tradepal (subject to limited exceptions specified in Section 4 below), unless your Profile is linked to your Facebook account. Of course, if you choose to publish or otherwise share with others your personal information (e.g., disclosing your personal information in your User Postings), then others will have access to your personal information.
(e) Alerts: We may send you email alerts regarding possible trading opportunities, status of a proposal or trade, communicate a proposal or complete a trade. We may also send you emails to facilitate shipping, confirm proposals, confirm trades, complete trades, delivering notification about groups and/or events, regarding optimization of the Service, respond to your customer service inquiries or requests, to solicit your feedback, resolve disputes, and to prevent fraud. Under your direction, we may send your friends email invites to join the Service, groups and/or events.
(f) Log Files and Cookies: Our web servers may automatically generate log files that contain data linked to individual Users, such as IP address, browser type, operating system, ISP domain name, referring/exit page, date/time stamp, clickstream data, etc. Also, the Service may use “cookies” to collect session information about individual Users' visits to the Service (see Section 6 below for more information about cookies).
(g) When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device including without limitation: your preferred language and country Service (if applicable), your phone number of other unique device identifier assigned to your mobile device, the IP address of your mobile device, the manufacturer and model of your mobile device, your mobile operating system, the type of mobile internet browsers you are using, your geolocation, information about how you interact with the Mobile Application and any of our web sites to which the Mobile Application links, information to allow us to personalize the services and content available through the Mobile Application.
(i) Invites: If you choose to use our invitation service to tell a friend about our Service, we will ask you for information needed to send the invitation, such as your friend's email address. We will send your friend an email in your name inviting him or her to visit the Service, and may send up to two reminders to them. We store this information to send invitations and reminders, to register a friend connection if your invitation is accepted, to allow you to see invitations you have sent, and to track the success of our referral program. Your friend may contact us at [email protected] to request that we remove this information from our database.
B. Non-Personal Information. This refers to any information that does not identify a User personally. For example, we may gather demographic and/or other aggregate data about our Users as a group. Also, we may use online survey and feedback forms to gather opinions, comments, suggestions, etc. about the Service on an anonymous basis from our Users; occasionally, we report quoted feedback from Users, but we do not attribute feedback to individual Users unless we have permission from a User to use his or her name along with the feedback. We collect and use non-personal information to administer and monitor the Service, to analyze traffic and usage patterns and trends, to improve the functionality of the Service, and to enable us to personalize and better Users' experience on the Service. When we report information about the Service to our partners and investors, we report non-personal information only.
B. Sharing with Third Parties. Except in the limited circumstances specified below, we DO NOT knowingly share your personal information with third parties:
(b) We may provide information to service providers to help us bring you the services we offer. Specifically, we may use third parties to facilitate our business, such as to send out email updates about Tradepal, to process payments for products or services, or to provide search results or links (including sponsored links). In connection with these offerings and business operations, our service providers may have access to your personal information for use for a limited time in connection with these business activities. Where we utilize third parties for the processing of any personal information, we implement reasonable contractual and technical protections limiting the use of that information to the specified purposes.
(c) We may provide aggregate data on the user community as a whole to third parties to help us provide better services to you. In no event shall such data contain information that may be used to personally identify you.
C. Profile Setting. Subject to the limited exceptions set forth in Section 4(B) above, Tradepal does not publish or share with others a Member's personal information contained in his or her Profile (on the other hand, your Bio and your username will always be public information and visible to others). However, you have the option to publish or share your personal information with others by changing your Profile settings. You understand that any personal information you publish or share on the Service may be used by others to harass or harm you, and you do so entirely and solely at your own risk.
D Update and Correction. As a Member, you may log into your account at any time to modify, update and correct your Profile information. However, you understand and acknowledge that certain personal information (e.g., your name and email address) cannot be deleted without Tradepal having to cancel your membership account. Please refer to subsection (1) above regarding membership cancellation.
We at Tradepal understand the importance of protecting the security and integrity of personal information that our Users have shared with us. In our efforts to protect your online transactions, we use a technology called Secure Sockets Layer (“SSL”). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet. Unfortunately, no data transmission over the Internet and no data storage can be 100% secure. Consequently, while we will use reasonable efforts to safeguard your personal information against unauthorized access and disclosure, we do not warrant or guarantee the security of any information you transmit to, from or on the Service. We will notify you in the event we become aware of a breach or suspected breach of the security of your personal information stored by us.
Your personal information is also protected by the password you created when you signed up for an account at Tradepal (or another password you chose after changing a previous password). Please keep this password confidential. The confidentiality of your password is yours to protect. You may change it anytime by going to “My Account” or to account settings.
We urge you to keep your account login information in a safe place and not to divulge it to anyone. Also, remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or an Internet Cafe.
Tradepal, Inc 535 Mission Street, 14th floor San Francisco, CA 94105
Or by emailing us at: [email protected]